Make it right, carefully.

Do not send a piece back before your request is reviewed. Write to returns@suvice.com with your order number, the item you want to return or exchange, and a short reason. Include clear photos when the issue is damage, a defect, or the wrong item.

We will review the request and, when approved, send the return instructions and the correct return address.

Return requests must be submitted no later than 15 calendar days after the order is marked delivered. The request must be received within that window; waiting to contact us can make a return ineligible.

Once a request is approved, follow the instructions provided by SUVICE, use the approved carrier, and keep the tracking receipt until the review is complete. Returns sent to an unapproved address, without an order reference, or without the requested documentation may be delayed or refused.

Items must be unworn, unwashed, unaltered, undamaged, and returned with original tags and packaging. Items must be complete and suitable for resale. A piece that has been used, washed, altered, personalized, damaged after delivery, or returned incomplete is not eligible.

Items marked final sale, personalized items, used or damaged items, incomplete items, and items outside the 15-day window are excluded unless applicable law requires otherwise. If the wrong or damaged item was sent, contact us before returning it so the correct process can be arranged.

Return shipping is the customer’s responsibility unless the item arrived damaged or SUVICE sent the wrong item. Any non-recoverable payment-processing or return cost may be deducted from an approved refund only when legally permitted, and any deduction will be disclosed before the return is finalized.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time can vary by payment provider. An exchange may be requested for another available piece; if the replacement costs more, the difference is payable before dispatch. If it costs less, the difference is handled through the approved refund process.