A quieter record.

We do not require an account to browse, use the product-code finder, add a piece to the bag, or place an order. We do not sell, rent, or build advertising profiles from customer information.

• No customer login or member directory.
• No sale of personal information.
• No intentional storage of payment-card numbers on Suvice servers.
• No use of Instagram data to build unrelated audiences or profiles.

When you place an order or contact us, we may process the information needed to complete that request: name, email address, billing and delivery details, selected products or variants, order number, payment status, shipping and tracking details, and the contents of your message.

Payment-card details are handled by the payment provider. Suvice receives the transaction result and the order information needed to fulfill, support, refund, or investigate an order. We do not ask for information that is not needed for the requested service.

Our storefront uses temporary browser storage and cookies to keep the site usable. This can include the contents of your bag, checkout session, basic preferences, security state, and settings needed to keep navigation consistent.

These are local or session-based signals rather than a customer profile. They may remain in your browser for a limited period so a bag is not lost when you leave and return. You can clear them through your browser settings; doing so may empty the bag or reset preferences.

For selected SUVICE publications, our Instagram automation may process the public Instagram username and user ID associated with a comment, the comment ID and text, the publication or media ID, and limited webhook delivery metadata.

That information is used only to identify the mapped product, send the requested product link or code, prevent duplicate replies, handle a delivery fallback, and diagnose failed deliveries. We do not receive Instagram passwords, silently read private account content, or use these identifiers for unrelated advertising. Public comments and public profile information remain subject to Instagram’s own policies.

We process information only when it is necessary to respond to your request or operate the store. Typical purposes are:

• To accept and fulfill an order.
• To provide delivery updates, support, returns, or refunds.
• To keep the bag and checkout functional.
• To prevent abuse, fraud, duplicate automation, or technical failures.
• To meet accounting, tax, dispute, security, or other legal obligations.

We share the minimum information needed with service providers that help us operate: payment processors, hosting and security services, WordPress and WooCommerce infrastructure, delivery or fulfillment partners, and Meta/Instagram when the comment automation is explicitly active. These providers receive information for the requested service and are not authorized to turn it into a SUVICE customer profile.

We may disclose information when required by law, to respond to a valid legal process, protect the store or another person, or investigate security and fraud. We do not sell or rent customer information.

We do not keep a permanent browsing profile. Browser cookies and cart sessions remain only for the period needed for the experience and then expire or can be cleared locally. Order records and transaction information may be kept for as long as necessary to fulfill the order, resolve disputes, issue refunds, maintain security, and satisfy accounting or legal obligations. Support correspondence is kept only as long as needed to resolve the request and maintain a reasonable service record.

Instagram automation may keep limited event metadata for the operational period needed to prevent duplicate responses and troubleshoot delivery. It is not used as a customer profile and is removed or anonymized when it is no longer needed.

To request deletion of information associated with a support request, order, or Instagram interaction, email privacy@suvice.com. Include enough context for us to locate the request without sending passwords or payment details. We will verify the request, delete information that we are not required to retain, and explain any information that must remain for legal, security, or transaction reasons.

You can browse without creating an account, decline optional browser storage through your browser controls, clear local cookies, and choose whether to comment or message our Instagram account. You may also contact us to ask what information connected to a request we hold, request correction, or request deletion where applicable.

Clearing required cart or security cookies may affect checkout functionality. A request to stop receiving an Instagram product response can be made through the same privacy contact before a response is sent; public Instagram activity itself is controlled through Instagram.

We use access controls, HTTPS, server-side secrets, and limited operational access appropriate to the information handled. No internet service can promise absolute security, so please do not email passwords, full payment-card numbers, or other sensitive credentials.

This policy may change when the store, providers, or applicable requirements change. The current version is always published on this page with its effective date. The policy is intended to describe SUVICE’s handling of information for its store and Instagram automation; it does not replace Instagram, payment-provider, carrier, or other third-party policies.